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Frequently Asked Questions
Q
Who is CHUANGRI Industries?
A

CHUANGRI Industrial is a newly established export brand dedicated to providing convenient import services and facilitating communication between customers. Our factory in China, Zhoushan CHUANGRI Screw Machinery Co., Ltd., has been specializing in the production of screws and barrels since 1990.

Q
How does CHUANGRI differentiate itself from other companies?
A

CHUANGRI stands out with a passionate, professional team dedicated to providing exceptional service. Regarding company culture, we place great emphasis on talent development, as we believe that people are the true core of the company.

Q
What information do I need to provide?
A

We provide two options for our customers:
1. If you have precise drawings, you can provide them directly to us.
2. If you don’t have drawings, don’t worry. Just provide the external dimensions of the barrel and screw, including outer diameter, length, connection dimensions, etc. We will provide you with assembly drawings based on these dimensions. This data is crucial to ensuring the installation compatibility of our products.

Q
How soon can I receive a quote from CHUANGRI?
A

Normally, if everything is clear, we need 1 business day to provide a quote.

Q
How can I make payment to CHUANGRI after placing an order?
A

Currently, we mainly accept payments via T/T (bank transfer) or letter of credit (L/C).

Q
How long can I expect to receive the goods after placing an order?
A

After placing an order, you can consider the following timeline to estimate the delivery time: including drawing confirmation time, production time, and shipping time from CHUANGRI to your company. The required time will be clearly stated in our quotation and proforma invoice, ranging from 10 to 100 days.

Q
What kind of after-sales service do I enjoy after purchasing CHUANGRI screw barrels?
A

When you order products from CHUANGRI SCREW, we offer a one-year warranty. This warranty applies to all single-screw barrels used for pure plastics. We are committed to assisting our customers in the best possible way to resolve any problems or concerns they may have.